If we are going to protect Canada and keep it’s jobs here this is the type of thing we need the government to stop corporations from doing with a tax on outsourced jobs.
I can also verify this happened because my close friend was a part of the downsizing in favour of outsourcing.
CSR in Asia is probably more likely to deliver equivalent quality if the people they provided service to were more local to them. Wouldn’t be surprised if quality of service increases the more local the workers are.