If we are going to protect Canada and keep it’s jobs here this is the type of thing we need the government to stop corporations from doing with a tax on outsourced jobs.

I can also verify this happened because my close friend was a part of the downsizing in favour of outsourcing.

  • shawn1122@sh.itjust.works
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    22 hours ago

    As youve stated, companies don’t relocate to Asia to deliver equivalent quality, they do it to cut costs. And unfortunately if you pay less you will get a lower quality product.

    A lot of simpler customers take their anger out on the CSR. I think companies even consider that to be a bit of a feature. They’d prefer you be angry at Filipino or Indian people and assume they’re incompetent rather than blame the company itself. This was actually pretty common in the early 2000s. Thankfully more people have a better sense of awareness now and realize this is a more direct fuck you from the company to the customer and the CSR agent is just stuck in between.

    • Avid Amoeba@lemmy.ca
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      17 hours ago

      They’d prefer you be angry at Filipino or Indian people and assume they’re incompetent rather than blame the company itself.

      Geez, I hadn’t thought of that angle. Yeah this makes a lot of sense and I can definitely see the effect in my social circle.